Emtelaak Data Privacy Policy

At Emtelaak, we are committed to protecting the privacy and security of your personal data. This Data Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the Egyptian Personal Data Privacy Protection Law and international data protection standards.

This policy applies to all personal data collected through our website, mobile applications, booking systems, customer interactions, and any other services provided by Emtelaak.

Personal Data: Any information that identifies or can be used to identify an individual, such as name, contact details, identification numbers, or location data.

Processing: Any operation performed on personal data, including collection, storage, use, or disclosure.

Data Controller: Emtelaak, the entity responsible for determining the purpose and means of processing personal data.

Data Subject: The individual to whom the personal data belongs.

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and mailing address.

Booking Information: Tour preferences, payment details, and travel dates.

Identification Data: Passport details, national ID, or other government-issued identification.

Technical Data: IP address, browser type, device information, and cookies.

Location Data: GPS data or other location-based information.

We process your personal data for the following purposes:

• To provide and manage our products and services.
• To communicate with you about your Unit reservation, updates, and promotions.
• To improve our services and customer experience.
• To comply with legal and regulatory requirements.
• To ensure the safety and security of our customers and staff.

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes (e.g., marketing communications).
• Contractual Necessity: To fulfill our obligations under a contract with you (e.g., booking a civil visit).
• Legal Obligations: To comply with Egyptian laws and regulations.
• Legitimate Interests: For business purposes, such as improving our services or ensuring security.

We may share your personal data with the following parties:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, transportation providers).
• Government Authorities: When required by law or to comply with legal processes.
• Business Partners: With your consent, for joint promotions or services.
• Affiliates: Within Emtelaak Group for internal administrative purposes.

We ensure all third parties adhere to strict data protection standards and confidentiality agreements.

If your personal data is transferred outside Egypt, we will ensure:

• The recipient country provides an adequate level of data protection.
• Appropriate safeguards are in place, such as standard contractual clauses or binding corporate rules.

We implement robust technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data.
• Regular security audits and assessments.
• Access controls and authentication mechanisms.
• Employee training on data protection best practices.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods may vary depending on the type of data and legal obligations.

Under the Egyptian PDPPL and international data protection laws, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Limit the processing of your data.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request transfer of your data to another controller.

To exercise these rights, please contact us at contact@emtelaak.com.

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

We do not knowingly collect personal data from individuals under the age of 18 without parental consent. If we become aware of such data, we will take steps to delete it.

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

Emtelaak Co.
Email: contact@emtelaak.com
Phone: +201204071722
Address: 104 Tower 2 Al-Guzeria Plaza

This policy is governed by the laws of the Arab Republic of Egypt. Any disputes arising from this policy shall be resolved in accordance with Egyptian law.